However, if there has been a purchase of ticket online and reissued at a Jet Airways office, then the refunds would be available at the office only.
Refund Administration Fee (RAF) of Rs400 is levied, if the ticket does not attract the cancellation or refund penalties.
Further, hotel accommodation including the transfers are provided in case delay is more than 24 hours after scheduled departure of original flight.
For flying within India, a change to the confirmed ticket, either by way of cancellation, postponement or change of itinerary, shall be done at least 1 hour before flight.
This compensation is provided in the form of Miscellaneous Charges Order (MCO) which is to be encashed at Jet ticketing counters.
c) Meals and refreshments if you have already reported at the airport.
Charges of 25 percent of basic fare are applicable if this time period is not respected.
There is also a provision for levying re-issuance charge for tickets which are converted from a higher fare to a lower fare.
However, if it happens within 24 hours of making the reservation, penalty fee is waived off.
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Today when I called jet airways office at kolkata I was told that only Rs.400 will be refunded for my ticket which amounts to Rs.10000/-.
Kindly advice me in this respect that where should I call to get my refund done at the earliest.